/* Support & Feedback / Messages center
   Reuses the app's CSS custom properties so it inherits light/dark themes. */

.support-overlay {
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.55);
    backdrop-filter: blur(3px);
    z-index: 4000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.support-modal {
    background: var(--bg-elevated, #fff);
    color: var(--text-primary, #0f172a);
    width: 100%;
    max-width: 640px;
    max-height: 88vh;
    border-radius: 16px;
    box-shadow: 0 24px 60px rgba(0, 0, 0, 0.35);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    border: 1px solid var(--border-color, #e2e8f0);
}

.support-modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 18px 22px;
    border-bottom: 1px solid var(--border-color, #e2e8f0);
}
.support-modal-header h3 {
    margin: 0;
    font-size: 18px;
    font-weight: 700;
}
.support-modal-close {
    background: none;
    border: none;
    font-size: 26px;
    line-height: 1;
    cursor: pointer;
    color: var(--text-secondary, #64748b);
    padding: 0 4px;
}
.support-modal-close:hover { color: var(--text-primary, #0f172a); }

.support-tabs {
    display: flex;
    gap: 4px;
    padding: 10px 16px 0;
    border-bottom: 1px solid var(--border-color, #e2e8f0);
}
.support-tab {
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    padding: 10px 14px;
    font-size: 14px;
    font-weight: 600;
    color: var(--text-secondary, #64748b);
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.support-tab.active {
    color: var(--accent-color, #4f46e5);
    border-bottom-color: var(--accent-color, #4f46e5);
}
.support-tab-badge,
.profile-dd-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 9px;
    background: #ef4444;
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    line-height: 1;
}
.profile-dd-badge { margin-left: auto; }

.support-modal-body {
    padding: 20px 22px;
    overflow-y: auto;
    flex: 1;
}

/* form */
.support-field { margin-bottom: 14px; }
.support-field label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    margin-bottom: 6px;
    color: var(--text-secondary, #475569);
}
.support-input,
.support-select,
.support-textarea {
    width: 100%;
    box-sizing: border-box;
    padding: 10px 12px;
    border: 1px solid var(--border-color, #cbd5e1);
    border-radius: 10px;
    background: var(--bg-primary, #fff);
    color: var(--text-primary, #0f172a);
    font-size: 14px;
    font-family: inherit;
}
.support-textarea { resize: vertical; min-height: 120px; }
.support-input:focus,
.support-select:focus,
.support-textarea:focus {
    outline: none;
    border-color: var(--accent-color, #4f46e5);
    box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.15);
}

.support-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    background: var(--accent-color, #4f46e5);
    color: #fff;
    border: none;
    border-radius: 10px;
    padding: 11px 22px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
}
.support-btn:hover { filter: brightness(1.05); }
.support-btn:disabled { opacity: 0.6; cursor: default; }
.support-btn-secondary {
    background: var(--bg-primary, #f1f5f9);
    color: var(--text-primary, #0f172a);
    border: 1px solid var(--border-color, #cbd5e1);
}

.support-note {
    font-size: 13px;
    border-radius: 10px;
    padding: 10px 12px;
    margin-bottom: 12px;
}
.support-note.ok { background: rgba(16, 185, 129, 0.12); color: #047857; }
.support-note.err { background: rgba(239, 68, 68, 0.12); color: #b91c1c; }
.support-note.info { background: rgba(59, 130, 246, 0.1); color: #1d4ed8; }

/* list */
.support-list-item {
    display: flex;
    align-items: center;
    gap: 10px;
    width: 100%;
    text-align: left;
    background: var(--bg-primary, #f8fafc);
    border: 1px solid var(--border-color, #e2e8f0);
    border-radius: 12px;
    padding: 12px 14px;
    margin-bottom: 10px;
    cursor: pointer;
}
.support-list-item:hover { border-color: var(--accent-color, #4f46e5); }
.support-list-main { flex: 1; min-width: 0; }
.support-list-subject {
    font-weight: 600;
    font-size: 14px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.support-list-meta {
    font-size: 12px;
    color: var(--text-secondary, #64748b);
    margin-top: 2px;
}
.support-status-chip {
    font-size: 11px;
    font-weight: 600;
    padding: 3px 8px;
    border-radius: 999px;
    white-space: nowrap;
}
.support-status-waiting_admin { background: rgba(245, 158, 11, 0.15); color: #b45309; }
.support-status-waiting_user { background: rgba(59, 130, 246, 0.15); color: #1d4ed8; }
.support-status-resolved { background: rgba(16, 185, 129, 0.15); color: #047857; }
.support-status-closed { background: rgba(100, 116, 139, 0.18); color: #475569; }
.support-status-open { background: rgba(99, 102, 241, 0.15); color: #4338ca; }

.support-empty {
    text-align: center;
    padding: 36px 16px;
    color: var(--text-secondary, #64748b);
}

/* thread */
.support-thread-head {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 14px;
}
.support-thread-head h4 { margin: 0; font-size: 16px; flex: 1; }
.support-messages { display: flex; flex-direction: column; gap: 12px; margin-bottom: 16px; }
.support-msg { max-width: 85%; padding: 10px 14px; border-radius: 12px; font-size: 14px; line-height: 1.45; }
.support-msg-body { white-space: pre-wrap; word-break: break-word; }
.support-msg-meta { font-size: 11px; opacity: 0.7; margin-top: 4px; }
.support-msg.user {
    align-self: flex-end;
    background: var(--accent-color, #4f46e5);
    color: #fff;
}
.support-msg.admin, .support-msg.system {
    align-self: flex-start;
    background: var(--bg-primary, #f1f5f9);
    color: var(--text-primary, #0f172a);
    border: 1px solid var(--border-color, #e2e8f0);
}
.support-reply-row { display: flex; gap: 8px; align-items: flex-end; }
.support-reply-row .support-textarea { min-height: 64px; }

@media (max-width: 640px) {
    .support-modal { max-height: 94vh; }
    .support-msg { max-width: 95%; }
}